February 2023 - Erin Quon

Gaining perspective in unconventional ways makes us better business leaders

February 28, 2023 / Lead, Manage, Coach / 8 minutes of reading

I’ve spent a lot of my time recently speaking with company founders and business leaders. Their leadership styles and business offerings vary, but they all carry an inspirational passion for making the world a better place. The last time I was having this many conversations with these kinds of people, was back in 2017. Then, […]

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What’s the deal with customer success?

Many companies strive to be “customer-centric” but how many of them actually succeed? In order to truly put your customer’s needs first, to have them receive exceptional service, the experience you give your customers needs to be thoughtful. It needs to be personal. And most importantly, what you give your customers needs to be valuable.